Please note all personalised items and made-to-order items (most items sold on this website) are non returnable.  However, whilst everything is made to a high standard and packaged well, very rarely an item may get damaged in the post, if this happens please email me in the first instance with a photo of the damaged item and a description of the damage within seven days of receiving your order, please then return the item for a refund which will be issued after inspection.

Stock items (ie not personalised and not made-to-order) may be returned within fourteen days of receipt but please email me first.

NB Post and packing charges are non refundable.

Email:  thepatchworkangel@live.com